RETURNS POLICY

We want you to be Ecstatic with your purchase. Therefore we gladly exchange but unfortunately do not refund. If you want to exchange it the courier cost will be for your account.

Returned Products

You can return an unwanted product to us, provided that: 

• it is undamaged and unused, with the original labels and stickers still attached; 
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
• it is not missing any accessories or parts;
• you log a return on the Website within 7 days, of receiving the product. You can only return a product if it is defective, and it reaches us within 30 days from leaving Lila Weaver Bohemia. premises for be delivery to you.

Our courier is entitled to refuse collection of a product that is not properly packaged for transport.  Once we have inspected the product and validated your return, we will inform you of the exchange products pricing, and as soon as completed, the product will be sent within 8 days of the arrival of the returned item.

Note: We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories. 

Not what you ordered?

If we accidentally deliver the wrong product to you or if the product is not as described on the Website or if it is missing any accessories, please notify us and we will collect the ‘not what you ordered’ product from you. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available, SOLO BOHO or DE NOVO items are 1 of a kind and cannot be exchanged for similar coded items); or exchange the item for the same price of the product within 8 days of the return. In rare cases we refund you if that is your preference, only if the product is sold out or no longer available, and you cannot find another item.

Charges for collection of ‘not what you ordered’ products:

If you want to return a ‘not what you ordered’ product, your first return of the product will be at no charge to you. You can log a return request on the Website for the collection of the ‘not what you ordered’ product or deliver the ‘not what you ordered’ product to a Pudo Point, and send it back to LW Boho Offices.  

If you want to return another, ‘not what you ordered’ product that forms part of the same order the same will apply. Meaning 2 or 3 items are returned at once, not different shipments.

If you choose to log a return request on the Website for the collection of the additional 2^nd or 3^rd, ‘not what you ordered’ product, this will be subject to a collection fee determined by us – in our sole discretion (“Collection Fee”). Our Collection Fee is subject to change at any time without prior notice to you. You will see the applicable Collection Fee when you log the additional return request. The Collection Fee will be set-off and deducted by us from Exchange amount, and then you can choose another product to the value after deduction.

Want to exchange?

Fashion products can be exchanged for a different size provided that such variation is available, and is available at the same price as the product originally purchased. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not immediately available, we will credit your account with the purchase price of the product (or refund you if that is your preference) within 8 days of you logging the return. Please read the website carefully regarding the FS ( Sizing per product ) We reserve the right to inspect the product to validate your return.

2.  Products not eligible for returns

The following products are not eligible for a refund or exchange:

• books;
• intimates such as lingerie, swimwear, bodysuits or undergarments;
• jewellery
• beauty product, fragrances or Incenses.
• products which have been personalised for you or made to your specifications, unless defective.
• Solo – Boho, One of a kind items
• De Novo, 2^nd hand items.

3. Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by logging a return on the Website. 

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) Repairs and replacements could take longer, depending on parts / replacement availability.

This does not apply to DE NOVO Items.

4. Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects. 

What is a defect in a handmade item? 

Handmade items, such as hand sewn material has imperfections in the weave, this is a characteristic of handmade products. Our weaves, many a time will be irregular. One thread that is loose from the weave and that can be pulled back into the garment is not seen as a default.

Handmade items are not Items that are run of the mill or factory stitched, so your garment might have different colour overlocking, or different colour tread in certain parts of the garment. Your garment might have a slight skew hem, or a button that differs. The way it’s made is why its unique, and few of a kind. There is beauty in imperfection.

The following will NOT be regarded as defects and will not entitle you to a return: 

• faults resulting from normal wear and tear in our DE NOVO section, which are 2^nd hand.
• damage arising from negligence, user abuse or incorrect usage of the product; from you receiving till before the return of the product to Lila Weaver Bohemia.
• where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.